Returns, Terms & Ordering, & Shipping Policy
Terms & Conditions Policy – NO REFUNDS ON CUSTOM ORDERS
PAYMENT: We require full payment in order to begin printing. We
accept Cash, Company Checks, and most credit and debit cards.
ORDER MINIMUMS AND REORDERS:
Our Minimum order is 24 pieces per design and print colors
Garment colors , sizes and styles may vary.
Re-orders are 12pc. minimum and pricing is at new quantity level.
TURN AROUND TIMES: Typical turnaround time is 7 days from
receipt of payment and artwork approval. Additional services will
extend typical turnaround times. Rush charges will apply to all orders
needed sooner than our typical turnaround times. Turnaround times
only apply to production. If an order is being shipped, Tha T-Shirt Shop
cannot guarantee carrier ship times.
ESTIMATES: All estimates are good for thirty (30) days. We only
honor written or emailed estimates.
ART AND MATERIALS: All art and materials supplied by Roberson
Printing & Graphics, including screens, films and separations, remain the
property of Roberson Printing & Graphics unless explicitly stated
otherwise in writing. Any art supplied by the customer remains the
property of the customer. All screens and films remain the property of
Roberson Printing & Graphics.
CUSTOMER SUPPLIED GARMENTS: All customer supplied
garments are printed AT THE CUSTOMER’S OWN RISK. Because we
cannot control and/or may not be familiar with the garment material
supplied by the customer, we cannot offer any warranty or guarantee of
print quality or durability on any work done with customer supplied
PROOFS: Additional charges will apply for proof samples depending
on printed colors and design difficulty. All proofs are subject to set-up
and art charges. Pre-production proofs or spec samples are $25 plus $20
per color setup.
DYE LOTS: Due to market conditions and manufacturer garment mill
variances beyond the seller’s control, seller cannot guarantee
consistency of dye colors throughout an individual order or from one
order to the next. Seller is Roberson Printing & Graphics.
COLOR MATCHING: Pantone matching is available at an additional
charge and there is a minimum order of 36 pieces. PMS matching is only
a guideline. Due to the differences between paper and textiles or other
substrates this is not guaranteed.
OVERRUNS AND UNDER-RUNS: Overruns and under-runs not to
exceed the industry standard 5% of the amount ordered will
constitute acceptable delivery. Only the quantity delivered will be billed.
SHIPPING TIMES: Shipping time is not included in the turnaround
Standard shipping rates apply. Shipping charges will not be included in
price quotes, but may be applied to final invoices. Charges apply to
actual shipping rates, we do not charge for packaging or handling.
PACKAGING: All orders will be folded in bulk, grouped per size in
quantities of 12 or less unless otherwise specified. Individual folding and
bagging is available at an additional charge.
We offer a 100% replacement guarantee on all non-contract orders
within 15 days from the date of your order. If we make a mistake on
your order, please contact us with your order number. Once your unused
or unusable items are returned, we will re-print your order at no charge
to you. If you make a mistake on your order (wrong quantities ordered,
art proof approved with errors, etc.) we will gladly re-print your order at
our standard pricing. Refunds are not issued.
COLOR ACCURACY: We will match your print colors as close as
possible to the final art on file. Because of slight variances among
computer monitors and manufacturer ink batches, small variations may
be present from screen to print, and from print run to print run. If you
require very specific color values in your print, DO NOT PLACE AN
ORDER. WE DO NOT GUARANTEE EXACT COLOR MATCHES.
PRINT QUALITY: Custom printed apparel may show slight
imperfections(pin holes, minor misalignments, ,etc.) and quality loss due
to the nature of the material itself. Industry standard for misprints is 3%
-5%. You will not receive more than 5% misprints We strive to
reproduce art at the highest quality possible, but because limitations
exist in technology and materials available, prints on apparel do not
maintain the same resolution as photo paper. Tha T-Shirt Shop uses
manual presses some processes are limited.
* ORDER CANCELLATION:
Any cancellations placed after shirts have been ordered will not be
refunded. No cancellations after work has begun – you will not get a
refund once printing has started.
* All Pricing and Terms are Subject to change without notice.
RETURNS: You cannot return merchandise that has been printed on.
You may return blank apparel that has not been used within 7 days of
If you need to return an item, simply login to your account, view the
order using the “Complete Orders” link under the My Account menu and
click the Return Item(s) button. We’ll notify you via e-mail of your
refund once we’ve received and processed the returned item.
We can ship to virtually any address in the US. Note that there are
restrictions on some products, and some products cannot be shipped to
When you place an order, we will estimate shipping and delivery dates
for you based on the availability of your items and the shipping options
you choose. Depending on the shipping provider you choose, shipping
date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are
weight-based. The weight of any such item can be found on its detail
page. To reflect the policies of the shipping companies we use, all
weights will be rounded up to the next full pound.